Me2Kart Refund Policy

Last Updated: [12/12/2025]

At Me2Kart, we prioritize your satisfaction and aim to provide a transparent, seamless, and hassle-free shopping experience. This Refund Policy explains how refund requests are handled in compliance with Indian consumer protection laws, including the Consumer Protection (E-Commerce) Rules, 2020.

1. Eligibility for Refunds

Timeframe: Refund requests must be initiated within 14 days of delivery.
Condition: Products must be unused, undamaged, and returned in original packaging.

Non-Refundable Items (unless defective or damaged):

Personal care products (skincare, cosmetics)
Lingerie, intimate wear, and swimwear
Customized or personalized products
Perishable goods (food, health supplements)

2. Refund Process

Contact Customer Support: Email support@me2kart.com or call 9786297852 within 14 days of delivery.
Provide Details: Order number, product details, and refund reason.
Return Authorization: Receive RA number and return instructions.
Return Item: Ship the item securely in original packaging. Return shipping costs apply unless the item is defective, damaged, or incorrect.
Inspection: Product is inspected upon receipt.
Refund Approval: Approved refunds are processed accordingly.

3. Refund Method

Refunds are issued to the original payment method (card, UPI, net banking)
Processing time: 5–7 business days after product inspection
Bank processing times may vary

4. Damaged or Defective Products

If a damaged or defective product is received, notify us within 48 hours of delivery.

Replacement at no additional cost
Full refund if replacement is unavailable

Please share clear images of the issue along with your order number.

5. Non-Refundable Items

Personal care and hygiene products
Intimate wear and lingerie
Customized and personalized products
Perishable items (food, health supplements)
Gift cards and store credit

6. Partial Refunds

Partial refunds may be issued if the returned product is damaged, used, or missing components upon inspection.

7. Cancellations

Before Shipment: Full refund available
After Shipment: Cancellation not possible; return within 14 days

8. Refund for Gifts

Gift refunds are issued to the original purchaser. Store credit may be offered if preferred.

9. Customer Support

Email: support@me2kart.com
Phone: 9786297852

Support available 24/7.

10. Legal Compliance

This policy complies with the Consumer Protection (E-Commerce) Rules, 2020 and the Indian Contract Act, 1872.

Important Notes

Transparency: Clear pricing, product details, and policies.
Customer Satisfaction: We resolve concerns fairly and promptly.